Course curriculum

  1. Introduction

  2. Principle 1: Results-Centered Service

  3. Principle 2: To Be Successful, Act Successful

  4. Principle 3: Create Urgency

  5. Skill 1: Maintaining Trust

  6. Skill 2: Assessing & Tailoring

About this course

  • 60 lessons
  • 5.5 hours